Frequently Asked Questions
Everything you need to know about your R1 Industries shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee.
How do I know which size will fit me best?
Each product page features a detailed sizing chart. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.
Are your materials sustainably sourced?
At R1 Industries, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.